1. Does it work with my fiscal printer and card terminal?
Ask for the exact model of telematic fiscal printer supported and how the till handles card payments. Since 2026 card terminals in Italy must be linked to the fiscal printer in the Revenue Agency’s portal, and it helps if the till records card payment and receipt together and flags differences. Details are in the guide on linking your card terminal to the fiscal printer.
2. How long does an order take at rush hour?
Try a real order: a sandwich with two options, a drink, takeaway, card payment. Count the taps and the seconds. Large buttons, options within reach and payment straight after the order make the difference when the queue reaches the door.
3. How does the order reach the kitchen, and what if the printer jams?
Every order must reach the kitchen, on paper or on screen. Ask what happens when the printer runs out of paper or goes offline: does the till warn you? Does it reprint by itself when the printer is back? An order lost in the kitchen is a customer waiting for nothing.
4. What happens if the internet goes down?
If the till lives only in the cloud, no network means no sales. Ask whether the till keeps taking orders, printing kitchen tickets and issuing receipts when the internet drops, and whether it syncs everything without duplicate orders when it comes back.
5. How are order numbers called?
In a fast-food restaurant customers wait for their number. A screen with “In preparation” and “Ready”, with a chime or a voice, saves shouting numbers. If your customers speak different languages, ask which languages the calling can speak.
6. Online orders and delivery: where does the money go?
If you want orders from a QR code or your website, ask where the payments land: in your account or the supplier’s, and with what fees. If you deliver with your own riders, you also need to manage who carries what, cash on delivery and each rider’s cash-up.
7. Menu, allergens and languages
In Italy the menu must show the 14 mandatory allergens, online orders included: see the guide on allergens in restaurants. If your staff speak Chinese and your customers Italian, ask whether till and menu work in several languages.
8. Daily close, reports and data
At the end of the day, cash, cards, the fiscal printer’s daily close and the card terminal’s close have to match. Ask how the close works, which reports you get (sales, preparation times, peak hours) and whether you can export your data whenever you want.
Summary
| Question | What to ask |
|---|---|
| Fiscal printer and card terminal | Supported model; card payment and receipt recorded together |
| Speed | A typical order timed in the demo |
| Kitchen | Printer or screen; alert and automatic reprint |
| Without internet | Orders, tickets and receipts keep going; sync without duplicates |
| Order calling | Screen, sound, languages |
| Online and delivery | Payments to your account; fees; rider management |
| Menu | 14 allergens; several languages |
| Close and data | End-of-day reconciliation; reports; export |
Kunoway RMS is the till we are developing around these questions. It is still in development: till, kitchen and order calling can already be tried in the online demo.
Sources
- Agenzia delle Entrate, topic page “Collegamento POS-RT” (in Italian)
- Regulation (EU) No 1169/2011 on food information, Annex II (allergens)
The information is up to date as of the date shown and does not replace advice from your accountant or consultant.